Student grievances and discipline matters project : good practice guide for handling complaints and appeals in Australian universities.

Since the mid 1990s, participation in Australian higher education has increased markedly. There has been much speculation about whether there has been a significant increase in complaints, including litigation. Since the establishment of the Australian Universities Quality Agency in 2000, universiti...

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Detalhes bibliográficos

Institutions:	University of Sydney University of Technology, Sydney Southern Cross University
Principais autores:	Jackson, Jim, Fleming, Helen, Kamvounias, Patty, Varnham, Sally
Publicado em:	Southern Cross University 2009
Assuntos:	Discipline policy Educational policy Educational quality Grievance procedures Quality management Student attitudes Teaching effectiveness Universities University administration University role University students University teaching Higher education Appeals (Hearings) Australian Universities Quality Agency (AUQA) Grievance Australia
Acesso em linha:	/resources/Good%20Practice%20Guide%20-%20Jackson%20et%20al%20-%202009%20-%20Final%20Publication%20Version%20-%20online%20version%20supplied%20to%20ALTC%2014%20Jan%2010.pdf