Student grievances and discipline matters project : good practice guide for handling complaints and appeals in Australian universities.

Lead Institution: Southern Cross University

Project: GI7-641

Since the mid 1990s, participation in Australian higher education has increased markedly. There has been much speculation about whether there has been a significant increase in complaints, including litigation. Since the establishment of the Australian Universities Quality Agency in 2000, universiti...

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Bibliographic Details
Institution(s):University of Sydney
University of Technology, Sydney
Southern Cross University
Main Author(s):Jackson, Jim
Fleming, Helen
Kamvounias, Patty
Varnham, Sally
Published: Southern Cross University 2009
Online Access: /resources/Good Practice Guide - Jackson et al - 2009 - Final Publication Version - online version supplied to ALTC 14 Jan 10.pdf