Student grievances and discipline matters project : good practice guide for handling complaints and appeals in Australian universities.
Lead Institution: Southern Cross University
Project: GI7-641
Since the mid 1990s, participation in Australian higher education has increased markedly. There has been much speculation about whether there has been a significant increase in complaints, including litigation. Since the establishment of the Australian Universities Quality Agency in 2000, universiti...
| Institution(s): | University of Sydney University of Technology, Sydney Southern Cross University |
|---|---|
| Main Author(s): | Jackson, Jim Fleming, Helen Kamvounias, Patty Varnham, Sally |
| Published: |
Southern Cross University
2009
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| Subjects: | |
| Online Access: |
/resources/Good Practice Guide - Jackson et al - 2009 - Final Publication Version - online version supplied to ALTC 14 Jan 10.pdf |
